2.1 CONTROLLER, PROCESSOR & SUB-PROCESSORS. Terzo acts as a processor of data and not controller of the data. Terzo’s customers here are the controller and are in full responsibility of their data that they upload. Terzo utilises both infrastructure and services specific vendors who will be referred to as sub-processors here to provide product and services to its customers (CONTROLLER).
The following is the list of sub-processors and 3rd-party vendors Terzo uses as of 15-Sep-2020
2.2. ACCESS AND RETENTION OF DATA CONTROLLED BY OUR CUSTOMERS. Terzo acknowledges that you have the right to access your Personal Information. Terzo has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to the Terzo’s Customer (the data controller). If the Customer requests Terzo to remove the data, we will respond to their request within 30 days. We will retain personal data we process on behalf of our Customers for as long as needed to provide services to our Customers. Terzo will retain and use this Personal Information as long as your account is active or as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
2.3. Our Services may be available to you through an organization (i.e. your employer), thus that organization is the administrator of the Services and is responsible for the accounts and/or Service sites over which it has control. If this is the case, please direct your data privacy questions to your organization’s account administrator, as your use of the Services is subject to that organization's policies. We are not responsible for the privacy or security practices of an administrator's organization. Administrators of an account may be able to 1) restrict, suspend or terminate your access to the Services; 2) access information in and about your account; 3) access or retain information stored as part of your account; 4) install or uninstall third-party apps or other integrations; 5) change the email address associated with your account; 6) change your information, including profile information; 8) restrict your ability to edit, restrict, modify or delete information. Even if the Services are not currently administered to you by an organization, if you use an email address provided by an organization (i.e. your work email address) to access the Services, then the owner of the domain associated with your email address may assert (i.e. your employer) may assert control over your account and use of the Services at a later date.
2.4. WHAT BASIC INFORMATION DOES Terzo COLLECT AND USE?
a) LOGIN DATA COLLECTED. We collect non-sensitive information regarding your use of the Terzo Site and Services, such as your login time and duration and your last known login date and time. We may also track and analyze aggregate usage and volume statistical information from you and use standard third party tools / providers in order to improve services we offer you, to improve analytics, or site functionality.
b) CONTACT INFORMATION. In operating the Site and Services, Terzo may include registration, subscription accounts, online surveys, and other online forms that ask users to provide personal information such as their names, e-mail addresses and other contact information. In registering for the use of Services on this Site, you will provide personal information such as your name, username, email address, postal address and other contact information or other information requested at the time of registration. You acknowledge this information is personal to you and, you, by creating a Terzo account, allow Terzo and others to identify you.
c) PERSONAL INFORMATION COLLECTED. In order for you to access certain premium services and to purchase a subscription to our premium Services that we offer via the Site, we require you to provide us with certain information that personally identifies you ("Personal Information"). Personal Information means any information relating to an identified or identifiable natural person. We use this information to contact you about the services on our site in which you have expressed interest. You must provide contact information (such as name, email, telephone number). We use this information to fill your order for a subscription to Terzo products. If we have trouble processing an order, we will use this information to contact you. When you subscribe to one of Terzo products you will receive a welcome email. As part of registering for the Service, you may receive user activation / account activation email from us / notification emails. We do not collect Personal Information about you except when you specifically provide this information on a voluntary basis. If you communicate with us by email, complete online forms, surveys or contest entries, any information provided in such communication may be collected as Personal Information. The use of Personal Information collected by Terzo shall be limited to the purpose of providing the service for which you have registered.
d) THIRD PARTY APPLICATIONS OR SERVICES. Terzo provides Services that allow you to manage your accounts and applications with Third Party Services including Gmail, Office365 and others (collectively "Third Party Services"). When you voluntarily elect to link your Terzo Service(s) with Third Party Services via OAuth or similar technologies, such as API Keys, Terzo does not collect your username or password to link such Third Party Services to your Terzo Service(s). In some cases, however, when you link Third Party Services for which OAuth, API Keys, or similar technologies are not available. Any information shared through use of the Terzo Site or Terzo Services or Third Party Services accessed through Terzo Services will be shared with and stored by Terzo. This information includes any information shared through Third Party Services accessed through Terzo Services, including, but not limited to messages sent via Third Party Services, Third Party Applications Username or IDs, posts, location tags, photos, biographical information, etc. We may track and analyze aggregate usage and volume statistical information from you and provide such information to third parties in order to improve services we offer you, to improve analytics, or site functionality. You may also provide Personal Information about other people, such as their name, date of birth, employment and gender. This information is only used for the sole purpose of completing your request or for whatever reason it may have been provided.
e) GEOGRAPHICAL INFORMATION. Terzo may access your geographic location data at the time that you login to Terzo Services. We may also track and analyze aggregate usage and volume statistical information from you and provide such information to third parties in order to improve services we offer you, to improve analytics, or site functionality.
2.5. WHAT ADDITIONAL INFORMATION DOES Terzo COLLECT AND USE?
a) LOG FILES. As is true of most web sites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you, analytics, or site functionality.
3.1. WHAT DOES COMPANY DO WITH COLLECTED INFORMATION?
a) PERSONAL & CONTACT INFORMATION. We use Personal Information to send you information about our company or our products or services or to contact you when necessary. We may use your Personal Information to verify your identity, to check your qualifications, or to follow up with transactions initiated on the Site. We may also use your Personal Information to send follow-up information regarding Terzo’s services, contact you regarding other services Terzo offers, inform you of the availability of a newsletter or hotline information available on our Site, any changes to the Site, or to send you additional information about Terzo. We use your Personal Information to contact you about the services on our Site in which you have expressed interest. We use this information to fill your order for a subscription to Terzo products. If we have trouble processing an order, we will use this information to contact you. When you subscribe to one of Terzo products you may receive a welcome email. We do not collect Personal Information about you except when you specifically provide this information on a voluntary basis. If you communicate with us by e-mail, complete online forms, surveys or contest entries, any information provided in such communication may be collected as Personal Information.
b) VENDOR DETAILS: Terzo is committed to keep the basic Vendor profile information up to date. Basic details of Vendors like website, Vendor description, founded year, Linkedin URL, Twitter URL and other information that are available publicly in order to improve services we offer you.
c) COMMUNICATION FROM US: We communicate with our customers using information provided to us in various ways, which include but are not limited to:
We will send you strictly service-related communications when it is necessary to do so. We send you emails confirming your use of the Services, any account changes, account status updates or anything in connection with your use of the Services. We send you emails containing export files of any data you may have requested to export from your Terzo account in connection with your use of the Services. On rare occasions, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your Terzo account and cease the use of the Services.
Based upon the Personal Information you provide us, we will communicate with you in response to your support inquiries, to provide some of the services you request. We will generally communicate with you by email, unless you request to communicate by telephone or other means by providing us with the information necessary to be able to communicate with you, such as a phone number.
You can log in to our Site using sign-in services such as Google or Microsoft. These services will authenticate your identity and provide you the option to share certain Personal Information with us such as your name and email address to pre-populate our sign up form.
e) LEGAL DISCLOSURE. In certain situations, Terzo may be required to disclose Personal Information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We may also disclose your Personal Information as required by law, such as to comply with a subpoena, or similar legal process when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request, to any other third party with your prior consent to do so. If Terzo is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Site of any change in ownership or uses of your Personal Information, as well as any choices you may have regarding your Personal Information.
f) ACCESS TO INFORMATION. Upon request Terzo will provide you with information about whether we hold, share, or process on behalf of a third party, any of your Personal Information. To request this information please contact us at firstname.lastname@example.org. If your Personal Information changes, or if you no longer desire our Services, you may correct, update, delete your Personal Information by making the changes, alternatively contact your Terzo account administrator to get it removed from the account or by emailing to our Customer Care at email@example.com. We will respond to your request to access within 30 days of receiving your request.
g) DATA RETENTION. We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact our Customer Care at firstname.lastname@example.org. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
4.1. SECURITY. The security of your Personal Information is important to us. When you enter sensitive information such as login credentials, Geo-location Data or a credit card number on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). We follow generally accepted standards to protect the Personal Information submitted to us, both during transmission and once we receive it(At rest ). No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Site, you can contact us at email@example.com.